If you are having any trouble with your device not working properly please call the third party insurer, Staymobile at 1-800-557-0426.
Each device comes with a 3 year limited OEM warranty that covers any mechanical failure within the device.
If the device is determined that a repair needs to be completed a shipping label will be provide for your device to be shipped in for repair.
Please see Terms and Conditions for more information on what is covered:
This warranty may provide coverage for:
Please see full service contract for full details:
The submission of a Claim does not automatically mean that the damage to or breakdown of the product is covered under this Service Contract. In order for a Claim to be considered, You have to contact first for Claim approval.
We may need to validate the Claim. We may perform a telephone diagnosis of the failure. We may also require you submit pictures as further documentation. After confirmation of Claim eligibility under Your Service Contract, You will be instructed as to the procedures for obtaining service applicable to Your Covered Product. We will not reimburse You for services performed without Our prior approval.